Verizon Calling Services
Apr 24th, 2008 by TheUberShops
Verizon is constantly ranked as one of the most respected brands and everyday, millions of customers are actively seeking Verizon’s products and services.
VoiceWing gives you the power to manage your calls, program calling features check your voice mail online, update contacts and more… all through your broadband connection.
Get the calling advantages of your dreams:
* Amazing international rates
* Unlimited nationwide calling packages
* Transfer your old number or get a new one
* Choice of area codes
* Calling features galore
* Voicemail access via the internet
* Control just about any feature with the Personal Account Manager
* Access your VoiceWing account from a broadband connection
How it works
VoiceWing uses a new technology called Voice-over-Internet Protocol (VoIP) that sends calls over a high-speed Internet connection instead of a traditional telephone network. Translation: You can surf the Internet and chat on the phone at the same time AND use your own phone wherever there is a broadband connection… even when you are away from home or office.
I transferred my number from a real phone company to them to save some money. Things were fine until I had a problem.
My ATA died.
I called, they sent me a new one with NO INSTRUCTIONS.
I installed the ATA, went to my account page and attempted to update the “MAC ADDRESS” on my account to show the MAC ADDRESS of the new ATA. The system did not accept it.
I called, the technician attempted to update the account with the new MAC address. Did not work for him either. Her tried and tried, called me back and said it was done. No dial tone.
I was on the phone for 3 hours, they could not get it to work.
I REPEATEDLY ASKED TO BE ESCALATED TO HIGHER LEVEL OF SUPPORT BUT THEY DID NOT DO IT.
Called again the next day, got escalated but could not talk to the TECHNICAL SUPPORT or IT department.
Called about 4 times a day. NO DIAL TONE FOR A WEEK.
Send about 400 emails, not a single reply back.
No one on their phone line could tell me if TECHNICAL SUPPORT had even looked at my problem.
These people are utterly incompetent.
The people on the phone told me that TECHNICAL SUPPORT was too busy to help me. I did not have a dial tone in a week and phone company said we are too busy to help you. What were they doing? Sitting in a circle, pleasuring themselves??????
Pay a little more, get a real phone.
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